PAYMENTS
Cancellation & Refund Policy
Please review this policy before purchasing a one-time product or starting a monthly HaulWorth subscription.
One-time purchases
Purchases of HaulWorth Basic, HaulWorth Road, and Basic + Road are final and non-refundable once payment is completed and access or an activation code is delivered, except where a refund is required by law.
Monthly subscriptions
Owner Operator and Office Pro subscriptions renew monthly until canceled. You may cancel at any time. Cancellation prevents the next renewal, and your access remains active through the end of the billing period you already paid for.
No partial-month refunds
HaulWorth does not provide prorated or partial refunds for unused days, reduced usage, failure to use the service, or cancellation during a paid billing period, except where required by law.
How to cancel
Use any cancellation option provided with your subscription or email support@haulworthapp.com from the email address associated with the purchase. Include the plan name. Send the request before the next renewal date; cancellation is effective when processed.
Duplicate or incorrect charges
If you believe you were charged twice or charged after a timely cancellation, contact us promptly at support@haulworthapp.com with the purchase email, charge date, amount, and transaction information. We will review billing errors and correct verified mistakes.
Access problems
If an activation code or paid account does not work, contact support so we can restore access or correct the problem. A temporary technical issue does not automatically qualify for a refund, but this policy does not limit any non-waivable rights provided by applicable law.